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Home / Newsletter / THE RED EXPLORER SOUTHERN TOUR 1.0 (2018)

THE RED EXPLORER SOUTHERN TOUR 1.0 (2018)

27 Mar 2018 Newsletter [Sassy_Social_Share]

27 MAC – 07 APRIL 2018

Our showbus The Red Explorer has completed what could be the first service campaign tour for us at GIVI Malaysia. The showbus which include all our products display for outdoor events was brought along through state of Johor and a venue in Melaka for this first leg. As part our continuous effort to educate and appreciate our loyal customers and users, we have embarked into box service campaign. The services include changing of parts (normally locks and hinges),

lubrications, change of rubber plates, change of internal rubber seals, checks on rack & brackets and lastly thorough clean plus exterior refurbishment.

Below were the venue location and dates we completed: –

1) GIVI Point Johor Bahru – Tuesday (27 Mac)
2) SML Motorcycle Sdn Bhd, Gelang Patah – Wednesday (28 Mac)
3) Hong Chen Motor, Simpang Renggam – Thursday (29 Mac)
4) Cub Prix, Tangkak – Sat & Sun (31 Apr – 1 Apr)
5) Joo Heng Motor, Tangkak – Tuesday (03 Apr)
6) Kok Hwa Motor Sdn Bhd, Muar – Wednesday (04 Apr)
7) Akarjaya Motor Batu Pahat, Parit Jaya – Thursday (05 Apr)
8) Hong Cheng Motor, Pontian – Friday (06 Apr)
9) Zong Heng Motor, Melaka – Saturday (07 Apr)

By bringing their motorcycle and boxes for services, the users were also given goodies which include GIVI keychain, stickers, coinbox and Red Bull can drink as well. For purchase exceeding certain amount, GIVI hoodie light jacket (RJ12) was given complimentarily. Many fans and users came by to our spot just to get to know more about the brand and products.

As a result, we have had many requests via social media inviting The Red Explorer to drop by at their respective towns. In future, we are also planning to include helmet services as part of the campaign.

See you bikers at our next tour!!

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    WARRANTY TERMS & CONDITIONS

    Thank you for purchasing GIVI products. All GIVI products are guaranteed against manufacturing defects for a period of one year (except hard cases, which are guaranteed for 2 years)              from date of purchase.

    WARRANTY PROVISIONS:

    • If proves to be defective during the warranty period from the date of purchase, this product will be repaired or replaced, subject to decide by GIVI.
    • The warranty is valid: –
    • For replacement of components deemed to be faulty by the local distributor.
    • In case of breakage, the guarantee covers those components found to be defective and not the entire product.
    • The guarantee is applicable only if the product has been used and maintained as per manufacturer’s guidelines.
    • Warranty is only applicable if the GIVI rack is used with GIVI Case. Manufacturer will not be responsible if cases from other brands are fixed on GIVI product.
      • The warranty does NOT cover: –
    • Particulars on this warranty terms & conditions are altered in any manner whatsoever.
    • The product has NOT been used in normal condition that was intended for or in accordance with the operation instructions of it has been damaged in transportation or subjected to rough handling or misuse.
    • Damage resulting from accidents, environmental dust, negligence or general wear and tear.
    • Damage caused by exposure to harmful chemical products.
    • Defects or damage due to the proximity of a heat-source, motorcycle silencers included, or as a result of the use of solvents or other substances.
    • Product is being repaired, tempered with, altered or modified in any way by unauthorized person or technicians.
    • The GIVI Case has been installed without the use of a proper and original GIVI Rack System.
    • Change in the material or in the colours as a consequence of prolonged and direct exposure to sunlight. Neon colour paint and material by nature will fade quicker than standard colour.
      • The warranty service is offered only when this Warranty Registration Form with a valid purchase receipt is submitted to GIVI customer service via www.givi.com.my. The dealer will issue a claim procedure form and send the product back to GIVI.
      • GIVI will make every effort to carry out the repairs as soon as possible, however we are not liable for any delay in servicing due to reasons beyond the control or any of its authorized dealer.

    IMPORTANT GIVI RACKING SYSTEM INFORMATION:

    In order to protect the user and avoid damage to the original structure of the motorcycle, we would like to point out the following. Our product is the result of the assembly of various components. Therefore, the welded points and bends, as well as the different motorcycle chassis can cause assembly difficulties. For the correct fitting procedure, we suggest you rely on qualified personnel and to check carefully that the kit components do not interfere negatively or contact with the original parts of the motorcycle (Frame, Silencers, Shock Absorbers, etc.). We will not be responsible for damages caused by incorrect assembling due to poor fitting by a non-qualified person or mechanic. The warranty covers exclusively the replacement or articles from the product range, which would present defects prior to final assembly.

    Suggested fitting sequence: –

    • Fit the supports and the corresponding kit screws (without tightening them) according to the sequence suggested in the mounting instruction.
    • Centre all fitting kit items and check that they do not interfere negatively or contact with the original parts of the motorcycle.
    • Tighten the screw sequentially and check their tension periodically.
    • In case the kit is not complete or you find that you have a faulty component, do not hesitate to get in touch with your dealer or directly with the producer. Please avoid using unsuitable parts.